Customer stories and software workflows across development and construction, urban assets, customer service and new energy

CUSTOMER STORIES · CUSTOMER, ASSET & PROJECT OPERATIONS

Helping Industry Leaders Improve Operations and Collaboration

From customer operations and asset management to project collaboration and new-energy O&M, Youma combines mature products, business expertise and continuous service to help complex operations run more efficiently.

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01100+ Enterprise CustomersAcross development and construction, urban operations, asset and park operations, property services and new energy

023,000+ Projects DeliveredProject experience continuously strengthens our products and services

03Three Business AreasYouke Cloud, Urban Asset Operations and Project Operations

Data as of August 2026. Enterprise customers are counted cumulatively; projects are counted as independent live or delivered deployments.

Selected Customers

Serving Industry Leaders and Bringing Operating Experience Back into the Product

Representative customers span development and construction, urban operations, asset and park operations, property services and new energy.

CRCC

CSCEC

Huafa Properties

Huayuan Real Estate

Hopson Development

Sungrow Renewables

Haikai Holdings

Beijing Capital Development

China Resources Land

Pearl River Investment

Beijing Investment Development

CRRC

Poly Property Services

Dongyu Property

Customer Stories

Explore Customer Stories by Business Area

Each story explains the business challenge, how Youma products support the workflow, and the resulting operational and collaboration value.

Youke CloudUrban Asset Operations

CRCC

Connect Customer Service, Membership Operations and Property Collaboration through Beautiful Home

Youke Cloud

Connect Customer Service, Membership Operations and Community Life through Beautiful Home

Built around long-term service and community life after move-in, Beautiful Home brings repairs, events, member points, lifestyle services and community commerce into one customer portal.

Scope: Customer verification, service requests and repairs, member points, community events, lifestyle services and community commerce.
Business Value: Customers receive consistent service through one portal, while operations teams use a unified identity to support and engage them over time.

Urban Asset Operations

Use a Unified Task and Inspection Platform to Standardize the Four Assurances and One Service Model

For daily property work across maintenance, security, cleaning, landscaping and customer service, the platform unifies planned tasks, inspections, issue reporting, dispatch, rectification and quality review.

Scope: Task planning, routine inspections, work-order dispatch, equipment and facilities, the Four Assurances and One Service model, and quality checks.
Business Value: Headquarters can see how standards are applied across projects, while field teams work to plan with clear ownership, rectification progress and review results.

Youke CloudUrban Asset Operations

CSCEC

Standardize Business Definitions for Better Cross-organization Service and Operations

Youke Cloud

Connect Customer Service and Community Engagement through an Owner Mini Program

Give owners one service portal that connects identity verification, service requests and repairs, progress updates, notices, community events and convenience services.

Scope: Owner verification, customer profiles, service requests and repairs, progress tracking, notifications, community events and convenience services.
Business Value: Owners can access common services and track progress on mobile, while customer-service teams can identify customers, respond to needs and maintain follow-up more easily.

Urban Asset Operations

Unify Property Work and Project Management across Organizations

For daily property operations, the platform unifies work orders, equipment and facilities, inspection and maintenance, quality checks and project operating data to support coordination between headquarters and operating units.

Scope: Property work orders, equipment records, inspection and maintenance, quality checks, project operations and cross-organization coordination.
Business Value: Management can track task execution, equipment status and service quality across projects, while project teams follow shared standards and close issues through to resolution.

Youke CloudUrban Asset Operations

Huafa Properties

Maintain a Consistent Customer Experience from Handover through Property Service

Youke Cloud

Maintain a Consistent Customer Experience from Handover through Long-term Service

A unified customer portal connects handover booking, on-site inspection, customer requests, service progress, community notices and event operations.

Scope: Handover booking, unit inspection, customer service, progress tracking, community notices and event operations.
Business Value: Customers receive a consistent experience through handover and occupancy, while real-estate and property-service teams continue to respond and collaborate around the same customer.

Urban Asset Operations

Connect Property Work Orders with Customer Service

Connect customer requests with property work-order execution across intake, dispatch, handling, follow-up and project-level operational visibility.

Scope: Service intake, work-order dispatch, on-site handling, customer follow-up, property projects and operational visibility.
Business Value: Customer needs move quickly to the responsible team and on-site action, while management tracks response time, completion quality and follow-up results.

Youke Cloud

Huayuan Real Estate

Unify Member Identity, Points, Benefits and Lifestyle Services

Youke Cloud

Unify Member Identity, Points, Benefits and Lifestyle Services

Huayuan Hi and Hi Coin connect member identity, points and benefits with lifestyle services, communities, commerce and value-added services.

Scope: Unified membership, Hi Coin points, benefits, communities, commerce and lifestyle services.
Business Value: Customer relationships extend from a single service interaction to continuous engagement, with member benefits and business resources working together.

Youke CloudProject Operations

Hopson Development

Clarify Channel Registration, Lead Validation and Project Follow-up

Youke Cloud

Clarify Channel Registration, Lead Validation and Sales Follow-up

Create consistent rules for channel registration, lead validation, protection periods and sales follow-up so marketing teams can manage channel partners and conversion more effectively.

Scope: Channel registration, lead validation, protection periods, sales-center collaboration and follow-up management.
Business Value: Reduce lead-ownership disputes and make channel collaboration, sales follow-up and conversion easier to manage.

Project Operations

Connect the Entire Construction Process through a Smart Engineering Platform

Coordinate schedule, quality, cost, materials and labor in one workflow: manage progress through milestones and field execution; protect build quality through inspections, mockup management and acceptance; support cost control through output reporting, commercial instructions and changes; and connect material supply, site acceptance, subcontracting and real-name labor management.

Scope: Schedule: milestones, field execution and acceptance; quality: quality and safety inspections, mockup management, rectification and reinspection; cost: output reporting, commercial instructions and changes; materials and labor: procurement and supply, transport to site, site acceptance, subcontracting and real-name labor management.
Business Value: Project teams can track plan execution, quality and safety, output changes, material arrivals and labor deployment together, identify risks to schedule, quality and cost early, and drive issues through to resolution.

Urban Asset OperationsProject Operations

Sungrow Renewables

Coordinate Project Delivery, Asset and Equipment Management, and After-sales O&M

Urban Asset Operations

Unify Assets, Equipment, Fault Work Orders and After-sales O&M

After project completion, connect solar assets, equipment status, fault work orders, spare parts and service providers to support after-sales service and long-term O&M.

Scope: Assets and equipment, fault intake, work-order dispatch, on-site handling, spare parts and service-provider coordination.
Business Value: Track customer issues, equipment status and on-site progress continuously to improve fault response and service coordination.

Project Operations

Connect Project Plans, Material Logistics and On-site Execution

For new-energy construction, connect project plans, material logistics, on-site delivery, service partners and issue coordination so every team works to the same delivery rhythm.

Scope: Project plans, material logistics, on-site delivery, service partners, issue coordination and progress tracking.
Business Value: Project teams can see plans, materials and field progress together, reduce information gaps across teams and identify delivery risks earlier.

Urban Asset Operations

Haikai Holdings

Establish a Clear Asset Baseline and Improve Leasing and Tenant-mix Operations

Urban Asset Operations

Establish a Clear Asset Baseline and Improve Leasing and Tenant-mix Operations

Start with asset inventory, then connect space, tenant acquisition, leasing and tenant-mix operations so asset status, use and operating information remain accurate.

Scope: Asset inventory, space management, tenant acquisition, leasing operations and tenant-mix management.
Business Value: Management gains a more accurate view of asset condition and operating change to guide tenant acquisition, lease performance and tenant-mix optimization.

Youke Cloud

Beijing Capital Development

Coordinate Bookings, Documents, Payments and On-site Handover

Youke Cloud

Coordinate Bookings, Documents, Payments and On-site Handover

Connect owner identity verification, scheduled booking, document signing, payment and on-site handover to keep batch handover orderly.

Scope: Identity verification, time-slot booking, document signing, payment and on-site handover.
Business Value: Customers know what to prepare in advance, on-site steps connect more smoothly, and handover timing and records stay under control.

Youke Cloud

China Resources Land

Use Time-slot Booking and Site Coordination for Orderly Batch Handover

Youke Cloud

Use Time-slot Booking and Site Coordination for Orderly Batch Handover

Coordinate handover booking, time-slot allocation, document and payment notices, and on-site steps so customer preparation and project progress remain clear.

Scope: Handover booking, time-slot allocation, notifications, on-site steps and document coordination.
Business Value: Reduce peak arrival pressure and align customer schedules, on-site resources and the handover plan.

Youke CloudProject Operations

Pearl River Investment

Coordinate Handover Plans, Customer Bookings and On-site Execution

Youke Cloud

Let Customers Book Ahead, Prepare Documents and Review Handover Arrangements

Give handover customers booking, document reminders, online forms and progress updates so they understand the process and complete required preparation before arrival.

Scope: Customer verification, time-slot booking, document reminders, online forms and handover notifications.
Business Value: Customers understand requirements before arrival, reducing missing documents and repeated checks while improving the batch-handover experience.

Project Operations

Coordinate Handover Plans, On-site Resources and Execution Progress

Use the project handover plan to coordinate arrival times, on-site staff and resources, document collection and completion status.

Scope: Handover plans, time-slot allocation, on-site resources, document collection, on-site sign-off and progress tracking.
Business Value: Project teams can allocate on-site resources around customer arrival plans and see completed, pending and exceptional items in time.

Youke Cloud

Beijing Investment Development

Close the Quality Loop across Inspection, Dispatch, Rectification and Reinspection

Youke Cloud

Close the Quality Loop across Inspection, Dispatch, Rectification and Reinspection

Use mobile inspections, standard checklists, issue dispatch, rectification and reinspection to identify field-quality issues early, assign ownership and track resolution.

Scope: Mobile inspections, standard checkpoints, issue dispatch, rectification tracking and reinspection.
Business Value: Quality issues move beyond paper and group chats, with clearer ownership, deadlines and resolution records.

Youke Cloud

CRRC

Connect Identity Verification, Signing, Payment and On-site Acceptance

Youke Cloud

Connect Identity Verification, Signing, Payment and On-site Acceptance

Connect mobile identity verification, signing and payment, on-site unit inspection and document access to reduce repeated checks for customers and staff.

Scope: Identity verification, electronic signing, payment, on-site acceptance and handover documents.
Business Value: Customers follow a clearer process, while on-site documents and business records stay complete for more efficient handover.

Youke Cloud

Poly Property Services

Coordinate Unit Inspection, Rectification and Batch Handover On Site

Youke Cloud

Coordinate Unit Inspection, Rectification and Batch Handover On Site

For Poly Property Services’ Southwest-region unit inspection and handover, connect booking, identity verification, mobile inspection, issue records, rectification and reinspection, on-site signing and completion.

Scope: Handover booking, identity verification, mobile unit inspection, issue dispatch, rectification and reinspection, on-site signing and progress tracking.
Business Value: Field staff work through one process with clear ownership, rectification progress and reinspection results; owners move through handover more smoothly, and documents and field records remain complete.

Youke CloudUrban Asset Operations

Dongyu Property

Connect Customer Service, Equipment, Costs and Field Operations

Youke Cloud

Unify Customer Service and Request Follow-up to Close the Communication Loop

Connect customer profiles, service intake, handling progress, notifications and follow-up so property teams can respond to customer needs continuously.

Scope: Customer profiles, service intake, progress notifications, customer follow-up and service records.
Business Value: Customers can track issue progress, while service teams continue follow-up from one record to reduce repeated communication and service gaps.

Urban Asset Operations

Connect Equipment, Costs and Field Work in a Unified Operations View

Connect project management, equipment operations, cost budgets and field work so the relationships among people, finances, assets and task execution remain clear.

Scope: Project information, equipment operations, cost budgets, field work and operational analysis.
Business Value: Management sees project performance, equipment status and budget execution sooner, improving operational coordination and risk control.

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See How Our Products Support Your Business in a Live Demo

Whether your priority is customer operations, asset operations, project collaboration or new-energy O&M, we tailor the live demo to your organization and business challenge.

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