Fragmented Identity and Access
The user has been repeatedly verified, and the service cannot be opened accurately by identity.
Industry Solutions · Digital Property Services
Connect Customer Requests and Site Dispatch with Quality, Charges and Value-added Operations
Combine Youma Service, User Operations, Membership Center, and Youma Property Management | Property & Facility Operations Platform to uniformly undertake the service needs of owners, residents, tenants, merchants, and enterprise users in the park, so that customer service, project execution, and business results can be maintained.
applicable formatresidential communityoffice buildingIndustrial Parkcommercial complexPublic construction property
Disconnected Service Access, Site Execution and Operating Results Obscure the Full Process
If the user's submitted questions, customer service registration information, engineering personnel's processing records, charging results, and follow-up evaluations cannot be related by customer, space, equipment, and work order, the project can only rely on phone calls, group messages, and forms to repeatedly confirm the progress.
Requests Lack a Unified Record
Phone, WeChat, Mini Program and Visitors
Field Tasks Are Hard to Track
Pending orders, processing, acceptance pending and overdue matters are scattered
Quality and Equipment Records Are Fragmented
Inspection standards, equipment files and rectification results are difficult to correlate
Charges and Operations Are Managed Separately
Double check of expenses, contracts, materials and project costs
Value-added Operations Are Incomplete
Listings, bookings, fulfillment, redemption, and settlement lack a continuous record
Six Business Stages Connect Customer Service, Site Performance, Charges and Value-added Operations
User Operations unifies identity and entrance, Youma Service undertakes requests, Youma Service and Youma Property Management cooperate to send orders, Youma Property Management continues to manage quality, equipment, energy and charges; User Operations, Membership Center and Youma Property Management jointly undertake value-added operations.
Unified Business ObjectcustomerspaceticketequipmentcostOrderSwipe left and right to view the full blueprint
Four Products across Group Control, Project Operations, Site Performance, Customer Service and Value-added Operations
Facing groups, regions, projects, frontline positions, and customers, the plan focuses on six categories of business objects: customers, space, work orders, equipment, expenses, and orders, and defines the business responsibilities and synergies of each product.
01
Youke Cloud
Customer and Value-added OperationsUser Operations
Unified customer entranceUser identity, house and business relations, announcements, payment, repair, visitors, events, mall and reservation entrance
02
Youke Cloud
customer service ControlYouma Service
Unified customer service ProcedureMulti-channel acceptance, customer identification, dispatch coordination, progress inquiry, follow-up evaluation and service risk
03
Urban Asset Operations · Property and Facility Operation Platform
Group and project managementYouma Property Management
Unified project operation processGroup standards, on-site work orders, quality inspections, equipment energy, charging contracts, materials and multi-project operations
04
Youke Cloud
Multi-operation controlYouma Membership Center
Unified value-added business rulesCustomer identity, points benefits, preferential rules, alliance merchants, orders, reconciliation and settlement
Enterprise AI & Data Platform Data governance, knowledge management, process orchestration, intelligent assistance, organizational authority, operation audit, system integration, IoT connection
A common data, knowledge, and process base that connects the four products01 User connection · User Operations
Authenticate Once to See Available Services, Fees and Orders by Identity
Owners, residents, tenants, merchants, and park business users associate their homes or businesses with their mobile phone numbers and identity information. The results of the authentication determine the available announcements, housekeepers, repairs, payments, visitors, events, malls, and reservation services.
User-house relationshipidentity authenticationsub-project service configurationAnnouncement message reachedUnified service portal
02 request acceptance · Youma Service
Unify Phone, WeChat, Mini Program and Walk-in Requests through Follow-up
Once the service agent confirms the customer-property relationship, they record the issue, service type, urgency, and requested time. The system routes it to the responsible team and tracks acceptance, work in progress, completion, and customer confirmation.
multi-channel accessOne Profile for Every CustomerService classification and dispatchabnormal escalationReturn visit and satisfaction rating
03 Work-order Delivery · Youma Service × Youma Property Management
Customer Service Owns Intake and Coordination; Project Teams Own Dispatch, Completion, Acceptance and Archiving
Customer repairs, inspection exceptions, and quality issues enter one work-order pool. Project teams receive tasks by discipline, area, crew, and deadline, while frontline staff record arrival, work performed, materials used, and results in the mobile workspace.
Unified work order poolrule dispatchMobile order processingMaterials and expenses recordsRectification acceptance filing
04 Quality operation and maintenance · Youma Property Management | Property & Facility Operations Platform
Set Inspection Standards at Group Level and Execute Inspection, Rectification and Reinspection by Site and Equipment
Headquarters maintains engineering, security, environment, customer service, and quality standards. Projects create inspection plans by asset type, shift, role, checkpoint, and equipment. Exceptions generate work orders, while maintenance and repair results update equipment records.
Group Standard LibraryInspection planMobile inspection rectificationEquipment one thing one gearEnergy meter reading
05 Fee-based operation · Youma Property Management | Property & Facility Operations Platform
Generate Bills from Charging Rules and Meter Readings and Track Collection, Allocation and Arrears
The system generates bills receivable according to customers, space, contracts, fees and rules, connects online payment, front desk collection, verification, reduction, refund, invoicing and reconciliation, and continues to manage contract nodes and material circulation.
Charges and billing rulesOnline payment verificationStratified collection of arrearsContract performance reminderInventory and acquisition
06 Multi-warp value-added · Youma Property Management × User Operations × Membership Center
Manage Products, Services, Venues and Partner Merchants from Listing and Booking through Fulfillment and Settlement
Youma Property Management manages business resources, service contracts and receivables, User Operations undertakes goods, home services, venue reservations and event entrances, and Membership Center unifies points rights, discounts and merchant settlement rules.
Merchant and service accessGoods and services on the shelvesPurchase and reservationPerformance verification and after-salesCommission reconciliation settlement
Group Teams See Standards and Results, Projects See Exceptions and Execution, and Frontline Roles See Today's Tasks
Each role opens a tailored workspace built on the same business objects, while group management can drill down to individual projects, spaces, equipment, work orders, and accountable roles.
Group Property Lead
Standard · Quality · Fee · Multi-operation
Regional and Project Leads
Abnormalities · Tasks · Equipment · Operations Coordination
Customer Service and Concierges
Customer · request · Progress · Return visit
Engineering and Quality Teams
Inspection · Maintenance · Repair · Re-inspection
Charges and Value-added Operations
Bill · Merchant · Order · Settlement
Residents and Project Users
Service · Payment · Appointment · Order
Enterprise AI & Data Platform
Use AI in Work Orders, Knowledge, Customer Service and Collection while Responsible Roles Confirm Key Results
The platform connects authorized customer, space, work order, equipment, cost, and order data, as well as enterprise system, equipment information, and service knowledge, providing accessible, auditable support capabilities for frontline positions.
Platform public capabilityData Governance · Metric Management · Knowledge Base · Process Orchestration · Agents · Organizational Permissions · Message Center · Operation Audit · API Integration · IoT Connection
AI Work-order Assistant
Identify requests and develop summaries to recommend service categories, priorities, and accountability teams.
Employee knowledge assistant
Query equipment information, operating standards, service standard and common problems according to job authority.
AI Customer-service Assistant
Assist in the formation of problem descriptions, processing progress and service replies, which will be sent after customer service confirmation.
AI Collection Assistant
Combine billing and historical communication records to assist in customer stratification and generate communication suggestions.
Synchronize Customers, Spaces, Equipment, Bills, Orders and Results as Needed
The scheme first sorts out which system maintains each type of business object, and then determines the trigger action and result write-back method. Existing charging, finance, call center, access control, parking, IBMS or IoT platforms can continue to undertake the original business.
Property service operation centerFour product synergiesCustomer · Space · Work Order · Equipment · Fee · Order
WeChat/official account/Mini Program/AppUser Identity · Service Entry · Message · Processing Result
Call center and customer service hotlineCaller number, customer identification, call and acceptance records
Financial, payment and invoicing systemsReceivable · Receipt · verification · Refund · Invoice · Reconciliation
IBMS, BMS, and IoT platformsEquipment · Alarm · Meter · Energy Consumption · Work Order Triggering
Access control, parking and visitor systemsIdentity · Vehicle · Reservation · Passage Results
Data platforms and BIOrganization, Project, Customer, Business Indicators
Three Types of Property Organizations Can Start with the Workflow That Needs the Most Improvement
Select the first phase of the scenario according to the asset type, number of projects, existing systems and business priorities, and then expand the follow-up capabilities around the unified business object.
Multi-project Residential Property
First unify the relationship between owners, residents and houses, and then connect customer service work orders, maintenance follow-ups, property payment, home service and community group buying.
Park and Office Facility Operations
Establish service relationships around buildings, spaces, equipment, and enterprises, and then expand meeting room reservations, Enterprise Services, and supporting merchant operations.
Commercial and Mixed-use Property
Unify the identities of merchants, employees, users, and visitors, and connect property services, contract fees, venue reservations, merchandise services, and affiliate merchant operations.
Connect Every Value Claim to Visible Business Actions and Results
Service experience, on-site execution, facility status, charging schedule, and multiple operations can all be returned to specific business objects and processing processes.
Unified Service Access
Announcements, bills, work orders, events, goods and order reminders enter the same mobile app.
Traceable Customer Requests
Acceptance, processing, acceptance and follow-up status are continuously associated with customers, houses and work orders.
Standards for Field Performance
Group standards were changed to project plans and front-line tasks, and rectification and reinspection were recorded.
Traceable Equipment Costs
Repairs are classified into equipment files, energy bill review meter readings and charging rules.
Verifiable Project Operations
Receivables, receipts, arrears, contracts, suppliers and materials are viewed centrally by item.
Operable Value-added Services
Goods, services, venues, orders, verification and settlement enter the continuous operation process.
FAQ
Focusing on property services, on-site operations, charging management, value-added and system collaboration, the program capabilities and application methods are explained.
Q1 What property asset types does the plan apply to?
The scheme is suitable for residential communities, office buildings, industrial parks, commercial complexes and public buildings. Different asset types can configure user identity, service entrance, inspection standards, equipment points, fee rules, commodity services, venue reservations and preferential benefits. The group also retains a unified organizational and management standard.
Q2 Do I need to list Youma Service, User Operations, Membership Center and Youma Property Management in a single phase?
Deployment can be phased around current priorities. Where customer service is the main concern, start with a unified portal, request intake, and work-order delivery. Where facilities and billing matter most, start with inspections, equipment, energy, and charges. Value-added operations can begin with one service category, venue, or merchant group.
Q3 Both Youma Service and Youma Property Management have work orders. How is the division of labor between the two?
Youma Service is responsible for the acceptance of phone calls, WeChat, Mini Program and visiting requests, customer communication, progress coordination and follow-ups; Youma Property Management is responsible for internal project dispatch, on-site processing, quality rectification, acceptance and filing and equipment connection. The two products maintain collaboration through customers, space, work orders and processing results.
Q4 Can the group's uniform standard take into account project differences?
Headquarters maintains mandatory inspection standards, service specifications, and management definitions. Projects add local inspection items, shifts, roles, checkpoints, equipment, and frequencies within those requirements. Tasks follow project plans, while results remain comparable under group-wide definitions.
Q5 What should I do if I have a billing, finance, call center or equipment system in place?
The plan first confirms the business objects and processes responsible for each system, and then synchronizes customers, space, equipment, work orders, bills, orders and processing results as needed. The existing system continues to assume the original main responsibility, and Youma products undertake service entry, business collaboration, value-added operations and unified analysis.
Q6 What specific businesses can be operated by Duojing Value Added, and what role does the membership system play?
Value-added operations can include community goods, housekeeping and home services, public space reservations, fee-based activities, park Enterprise Services and alliance merchant operations. User Operations undertakes display, purchase, reservation and order inquiry. Membership Center promotes purchase, verification and re-consumption through unified identity, points, rights and discounts, and manages merchant reconciliation and settlement rules.
Q7 Will AI automatically determine orders, charges, or customer dispositions?
AI supports intent recognition, work-order summaries, classification suggestions, knowledge retrieval, service replies, and payment-reminder recommendations. Authorized staff confirm key actions such as dispatching work, charging fees, applying order discounts, and resolving customer cases in line with company procedures, with a full audit trail retained.
Digital Property Services solution demonstration
See the Complete Workflow from Request Intake to Value-added Settlement for Your Property Scenario
Combining the organizational level, number of projects, service channels, inspection standards, equipment scope, charging rules, and multiple business types, we will sort out the combination of four products for you, and demonstrate the key working views of user submission, customer service acceptance, project execution, charging processing, order fulfillment, and merchant settlement.