Panorama of delivery business Youma Handover connecting house inspection, problem rectification and owner receipt
Youke Cloud·Youma Handover

Give Every Home a Clear Path from Unit Inspection to Owner Sign-off

Youma Handover organizes preparation by project and batch, connecting customer appointments, on-site guidance, home inspections, issue rectification, reinspection and closeout, and household-level archiving. Project teams maintain a current view of progress and quality, while site staff work to consistent standards. Signing, payment, and related steps coordinate with the systems connected for each project.

Apply toreal estate developmentEngineering ManagementQuality ManagementCustomer relationshipproperty undertakingDigital teams
01
Delivery ready is planned

Lots, rooms, materials, standards, and positions are organized around the same delivery plan.

02
There are records for each household inspection

The room, location, inspection items, and problems are continuously correlated with on-site photos.

03
Every problem has a closed loop

The end-to-end of registration, dispatch, rectification, reinspection and closure leaves marks.

04
Each delivery is archived

Processing status, repossession credentials, problem results and evaluations are filed by household.

What is Youma Handover?

A Digital Property-handover Application for Real Estate Developers

Around the project and delivery batch, connect customer appointment and on-site processing, site opening, household acceptance, special project inspection, formal delivery, rectification and reinspection, household filing and data review. The PC management console is responsible for planning, standards and progress, and the mobile app undertakes on-site inspection, processing and rectification coordination.

Youma Handover

Serving the real estate group engineering and quality line, project delivery team, Customer relationship and property undertaking team, put delivery preparation, on-site action, quality issues, responsibility coordination and delivery credentials into the same business chain.

The problems that the delivery team faces every day

Handover Is a Complete Acceptance of Standards, Progress and Ownership

01

Inspection Standards Vary by Person

Paper lists are prone to missing items. What to check for rough and hardcover, and to what extent, the items are unclear and the group cannot see them.

02

Issues Are Scattered across Paper Forms and Group Chats

Whether it has been sent out, who is rectifying, and who will re-inspect after the change, you need to turn over the records and call to confirm repeatedly.

03

Rectification Ownership Is Often Disputed

The question of which contractor should be assigned, whether the rectification is completed, and the lack of unified credentials, the assessment and settlement are different.

04

Busy Batch-handover Sites Lead to Errors

The table base, key, evaluation and signature rely on manual entry, and complete records cannot be found retrospectively.

05

Handover Data Is Hard to Review

Where the defects are concentrated, how the contractor performs, and where the progress of the repossession is, there is no unified report to continuously answer.

06

Owners Must Complete Handover Offline

Phone-based handover scheduling creates arrival peaks and queues. Unit acceptance, signatures, and payments are processed one by one, while manual filing makes omissions and errors difficult to trace.

Youma Handover Business Architecture

See Business Ownership from Handover Preparation through Household Archiving

Youma Handover organizes customer processing, on-site inspections, rectification, reinspection, and analytics by project, batch, and unit. All five business domains share the same master data, inspection standards, access controls, and contractor collaboration framework.

Operation and managementDelivery Management Objectives
01Transparent delivery schedule
02On-site handling is orderly
03Quality risk controllable
04Clear responsibility for rectification
05Consistent customer experience
06Standard continuous optimization
01

Handover Preparation

Prepare batches, materials and standards first

  1. Project and batch planning
  2. Room and Owner Range
  3. Checklist Templates
  4. Delivery of materials and jobs
Clear scope of preparation
02

Customer Booking and Guidance

Let customers and positions enter the site as planned

  1. Notification and property certification
  2. Reservation time and capacity
  3. Sign-in and identity verification
  4. Handling nodes and progress
The rhythm is controllable
03

On-site Inspection and Handover

One Set of Standards across Four On-site Scenarios

  1. household acceptance
  2. Special project inspection
  3. construction site open
  4. official delivery
Action marks per household
04

Rectification, Reinspection and Closure

The problem is bound from the beginning of registration

  1. Problem localization and registration
  2. Automatic or manual dispatch
  3. Contractor rectification feedback
  4. Retest pass and close
Closed loop for each issue
05

Archiving, Analysis and Improvement

Continuous Improvement of Quality Standards with Deliverables

  1. file per household
  2. Delivery Progress Report
  3. Quality defect analysis
  4. check standard optimization
Continuous data reuse
Unified AssociationDeliver business object
01 project02 delivery batch03 Building/Unit04 Room05 Quality problem06 Delivery file
Youke CloudUnified platform and master data
Organization and authorityProject Room Master DataGroup inspection standardscontractor collaborationTo-Do and Newsdata analyticsintegration interface

View the complete business architecture horizontally on a smaller screen.

Youma Handover Business Architecture

Customer appointments, on-site processing, four inspection and handover scenarios, issue rectification, and quality reviews remain connected to the same batch and unit. Specialist steps such as signing and payment coordinate with the systems connected for each project.

Handover Preparation and Customer Processing

Coordinate Handover Plans, Customer Bookings and On-site Processing by Batch

Project teams prepare the unit scope, handover documents, appointment capacity, and service roles. Customers follow their notifications to complete verification, booking, arrival, and result review. Both journeys stay synchronized around the same batch and unit status.

Plan and Site

Project Team Organizes Handover

  1. 01
    prepare batch

    Determine delivery date, room scope and on-site positions

  2. 02
    profile

    Organize notices, handle materials and household information packages

  3. 03
    Open Appointment

    Set available time slots, capacity, and attendance rules

  4. 04
    Organization Director

    Collaborate according to check-in, inspection, receipt and handover nodes

  5. 05
    household filing

    capture processing status, problem results and delivery credentials

Appointment and schedule

Customer Completes the Process

  1. 01
    Real estate certification

    Verify identity and bind the property to be delivered

  2. 02
    make an appointment

    Review available time slots and submit delivery appointments

  3. 03
    View information

    Understand the processing content and required materials in advance

  4. 04
    on-site processing

    After check-in, complete the on-site tasks assigned to the current step

  5. 05
    View Results

    Check the progress of the problem and complete the receipt and evaluation.

Pre-delivery inspection and household acceptance

Give Site Teams a Clear Path from Finding a Unit to Recording an Issue

The management console delineates the scope of inspection according to the project and batch, and implements the responsibility of inspection; the mobile app connects the building, floor, room, apartment type parts and inspection items into continuous operation, so that one household and one inspection really falls on the spot.

01 · Home inspection object navigation

Open Tasks by Building, Floor and Unit

The room list is expanded along the floor, and the house inspection engineer directly enters the corresponding room. The on-site inspection does not deviate from the project and the main room data. The management console can configure the date, room range, house inspection engineer and follow-up handlers by batch.

  • Batch delineation inspection scope
  • Responsibility is assigned to the home inspector
  • Room status updates as tasks progress
Youma Handover Select the product screen of the house inspection task by floor and roomView high definition
Room-level mission entrance

Site staff open the required inspection directly from the floor and unit, without switching between multiple checklists.

Unit type point inspection · Working view

Unit type, problem location, current location and problem entrance are presented centrally, focusing on the core operation of a household inspection.

02 · On-site inspection of apartment plans

Select the Location, Record the Issue and Follow Each Inspection Step

Navigation operation standardizes on-site inspection to rooms and parts. Engineers can choose inspection items, record the cause of problems and add photos; after the task is downloaded in advance, weak connection or no network environment can continue to work, and upload uniformly after restoring the network.

  1. On-site registration

    Record parts, inspection items, problems and photos at one time.

  2. automatic connection

    After uploading, enter the dispatch, rectification, reinspection and closure.

Pre-delivery inspection · special project inspection

Inspect Key Risk Points and Prioritize Rectification

Initiate special project verification for specific facilities or compliance requirements such as elevators, fire protection, waterproofing, gas, etc. When creating a batch, directly select the inspection items, the engineer checks and registers by item, and the problem continues to enter the same set of dispatch, rectification and reinspection processes.

  1. selected check item Check range accurate to item
  2. mobile inspection Download, check, upload
  3. Unified Closed Loop Co-management with general inspection issues
  4. leave marks throughout the process Traceability of verification objects and results
Special project inspection · Pending inspectionTo be downloaded
Fire and waterproofing special project inspection
Check the room 24check item 18
Pre-delivery inspection · Site opening

Let Owners Inspect Early and Surface Issues Sooner

Organize the owner to enter the site for inspection before the official delivery, register the problems found on site, and enter the same set of problem management as the internal inspection. Risks are exposed on the open day, rectified before delivery, and the opening organization and rectification process are recorded.

open batch
Owner reception
On-site registration
Rectification and Closeout
Delivery in progress · Formal delivery

Manage Formal Handover by Batch with a Clear Status for Every Home

Organize on-site processing by building and handover batch, with unit status such as not inspected, awaiting rectification, or awaiting reinspection visible in one view. Staff open each unit to record acceptance, and any issues continue through the same resolution workflow.

Youma Handover officially delivered batch and room inspection rectification status product screenView high definition
Delivery batch and room status

Launch the delivery batch according to the building, focus on the uninspected, to be rectified and to be re-inspected rooms, and support the orderly progress of multiple batches.

On-site closing marks

Record Meter Readings, Keys, Feedback and Signatures Together

If an owner is not ready to accept the unit, the reason is recorded. Issues logged on site continue through rectification and reinspection, preserving the full history regardless of the initial decision.

01
Table base collection

Record Electricity, Water, Reclaimed-water, and Gas Meters Separately

02
Key retention registration

Keep Retained Quantities Online, with Traceable Maintenance Use

03
satisfaction evaluation

Service attitude, inspection speed, overall satisfaction score on site

04
Owner's handwritten signature

After the signature is submitted, an electronic receipt certificate will be formed.

05
The building will not be closed for the time being.

Reason for rejection, description, date and complete marks of the handler

06
Room Delivery Details

The status, credentials and records of the temporary non-receipt can be checked on one screen.

See batch progress, retain evidence for every on-site step, and continue resolving follow-up issues.
View the official delivery demo
End-to-end Resolution · Issue Management

Track Every Issue from Registration through Reinspection

Issues from unit acceptance, specialist inspections, site open days, and formal handover enter one issue-management workflow. Once contractor responsibilities are mapped, each issue can be routed directly to the accountable party.

  1. 01 register

    Room, location, inspection items, photos, and reasons

  2. 02 dispatch

    Automatic or manual determination of contractor liability

  3. 03 Rectify

    Processing and completion results Continuous marks

  4. 04 retest

    Engineers confirm the rectification results on site

  5. 05 close

    There is a basis for passing, returning or abnormal closing

Youma Handover Product working view of registering quality problems with floor plan and connecting responsibility distribution, contractor rectification, reinspection and sales items

View the full product picture horizontally on a smaller screen.

Product working view

The unit type, problem list, responsible unit, rectification status and reinspection items are continuously presented, which is convenient for on-site personnel and managers to cooperate on the same issue.

Data reel and standard base

Use Complete Handover Data to Analyze Defects and Improve Inspection Standards

A complete reporting system summarizes inspection, problem rectification, and acquisition data, supporting viewing and export from the dimensions of project, batch, room, contractor, and defect type. Through quality problem and high-frequency defect analysis, we continuously improve enterprise inspection standards.

Data review and statistical report

See Handover Progress and Quality Defects across Multiple Dimensions

View data by project, batch, room, contractor, and defect type to identify high-frequency quality issues and address weaknesses.

Report Center

01 List of room problems

02 Contractor Statistics Table

03 Product defect statistics table

04 Receipt Statistics Table

05 Summary of questions

06 Room problem analysis table

07 Summary of room problems

Standard base · Basic data

Build an Inspection and Defect Record to Improve Company Standards

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Youke Cloud platform integration

Build a Group-wide Quality-defect Archive on Shared Platform and Master Data

Organizations, projects, units, permissions, and tasks in the handover stage share the Youke Cloud foundation. Contractor collaboration and post-handover services are configured through the relevant applications for each project.

Youke Cloud standard applicationYouma HandoverHandover Preparation · Customer Processing · On-site Inspection · Rectification and Reinspection · Records Archiving
01Youke Cloud workbench

Unified application portal, to-do messages, and organizational permissions

02public master data

Project, phase, building, unit, and room master data

03contractor collaboration

Undertake the rectification task after automatic order dispatch, and the boundary is confirmed by project

04report for repair

After delivery, the owner's service and property operation will continue to connect

05Enterprise existing system

ERP, cost, customer service, etc. are coordinated according to data boundaries

Business FAQ

FAQ

Focusing on delivery preparation, customer appointment, on-site inspection, rectification and reinspection, data archiving and system collaboration, the actual use and product boundaries are clearly explained.

Q1 What problems does Youma Handover mainly solve?

Youma Handover solve the five problems of inconsistent inspection standards, scattered problem tracking, rectification responsibility wrangling, paper-based acceptance procedures and difficult recovery of delivery data in the delivery stage of housing, covering the end-to-end of site opening, household acceptance, special project inspection and formal delivery.

Q2 There is no network in the rough house and underground garage. Can the house be inspected on site?

Yes. Download the batch data to the APP before the house inspection, on-site offline inspection, offline registration problems, one-click upload synchronization after completion, weak connection and no network environment will not affect the on-site operation.

Q3 Is the inspection standard set by ourselves, or is it built into the system?

Combine the two. The system supports group-level inspection item library and project-level configuration. New projects can introduce inspection items from the group or other projects, or they can build two-level inspection items by themselves. Classified by rough and hardcover, and preset problem descriptions, decoration standards and rectification time limits.

Q4 The question is how to send it to the construction unit?

After the contractor is pre-bound with the building and inspection items in the basic data and the automatic dispatch is turned on, the corresponding problem registration is automatically dispatched to the contractor's account; manual dispatch and problem transfer are also supported, and the end-to-end of rectification and reinspection is left behind.

Q5 What should I do if the owner doesn't take the building on the spot?

Select "Temporarily do not accept the building", record the reason for rejection, explanation, processing date and handling engineer; the problems registered on the spot will enter the rectification closed loop as usual, and the end-to-end records will still be retained when the subsequent delivery is processed again.

Q6 Household acceptance, special project inspection, construction site opening can be used separately?

Yes. Each scenario is organized independently by batch while sharing the same standards, mobile inspection tools, and issue-resolution workflow. Projects can introduce selected scenarios first according to their handover plan.

Q7 Can the delivery data be exported and captured?

Yes. The complete statistical report system covers the dimensions of room problem details, contractor statistics, product defect statistics and repossession, and supports filtering and exporting by project, batch and time for analyzing quality problems and continuously optimizing inspection standards.

Q8 What is the relationship between Youma Handover and other applications of Youke Cloud?

Youma Handover is a standard Youke Cloud application. It shares organization, project, and unit master data with common data services, contractor collaboration, repair requests, and satisfaction surveys. After handover, each project can connect owner services to property operations applications.

Q9 What delivery steps can owners complete online?

Youma Handover supports property verification, handover appointments, document access, on-site check-in, progress tracking, issue review, and satisfaction feedback. Agreement signing, payments, invoicing, and tax steps are configured around the enterprise systems connected for each project rather than duplicated as built-in capabilities.

Product Demonstration and Delivery Business Blueprint

See Youma Handover Applied to Your Delivery Plan

Tell us about your handover batches, customer appointment process, on-site roles, inspection standards, and contractor management model. The demonstration will show the relevant capabilities for project teams, customers, inspectors, and responsible contractors, then explain how signing, payment, and other steps coordinate with existing systems.

Book a demo of Youma Handover View the delivery business architecture